Returns & refunds
All sales are final
We sell food and consumable products, and for reasons of food safety we cannot accept returns. Once an order leaves our warehouse we have no way to verify how it has been stored, handled or transported, and we will not resell any consumable that has been outside our control. That policy protects every customer who orders from us.
If something is wrong, we will fix it
A final-sale policy is not a no-questions-asked one. We stand behind every order we send out. Contact us within 7 days of delivery if:
- Your order arrived damaged
- You received the wrong item
- An item is missing
- An item is materially different from its description here
- Your order never arrived
We will send a replacement or issue a refund. Keep the packaging and send photographs where you can — it helps us sort it out quickly and take it up with the carrier.
Cancelling an order
If your order has not been picked yet we can usually cancel it and refund you in full. Email us as soon as you can and include your order number — once a parcel is packed and collected we cannot recall it.
Refunds
Refunds go back to the card used for the order, through Square. Your bank decides how quickly it appears, which is usually a few business days.